Shipping

Shipping and Returns Policy

At Skol Performance, we’re dedicated to providing you with high-quality products alongside a seamless shopping experience. Below you’ll find our guidelines for shipping, returns, and exchanges.

Shipping Details:

  • Fast Shipping: Same day shipping guaranteed.
  • Domestic Shipping (Australia):
    • Standard Shipping: $10 flat rate (2-8 days)
    • Express Shipping: $15 flat rate (1-4 days)
    • Free Shipping: Orders over $150 AUD qualify for free standard shipping
  • International Shipping:
    • New Zealand: $20 NZD flat rate (6–27 days)
    • Other Countries: Coming soon – stay tuned!

Returns and Exchanges:
We want you to be completely satisfied with your purchase. If you’re not, please review the following guidelines:

  • Eligibility:
    • Returns or exchanges are accepted within 30 days of purchase, provided the product is unopened, unused, and in its original, tamper-proof packaging.
    • Due to health and safety regulations, opened or partially used products cannot be returned.

  • Defective or Damaged Products:
    • If you receive a product that is defective or damaged, please contact our orders team within 15 days of delivery.
    • We will assess the damage and arrange for a replacement or issue a refund accordingly, covering the return shipping costs in such cases.

  • How to Initiate a Return:
    • Email us at orders@skolperformance.com.au with your order details and a brief explanation of the issue.
    • We will provide you with a Return Merchandise Authorisation (RMA) and further instructions on how to send the product back.

  • Refunds:
    • Once the returned product is received and inspected, we will process your refund to the original payment method or offer a store credit if preferred.
    • Please note that the original shipping fees may not be refundable unless the return is due to our error.

Thank you for choosing Skol Performance. We appreciate your trust and are here to ensure you have the best experience possible. If you have any questions regarding shipping or returns, please don’t hesitate to contact our support team.