Shipping

SHIPPING & RETURNS

30-DAY MONEY BACK GUARANTEE

We back our products completely. If you're not satisfied with your purchase for any reason, contact us within 30 days and we'll make it right — no runaround, no hassle. That's our promise.

To claim your guarantee, email us at orders@skolperformance.com.au with your order number and we'll take care of the rest.


SHIPPING

Same day dispatch on orders placed before 12pm AEST, Monday to Friday. Weekend orders? We're on it first thing Monday.

Domestic (Australia)

  • Standard Shipping — $10 flat rate, 2–4 business days
  • Express Shipping — $15 flat rate, 1–4 business days
  • Free standard shipping on all orders over $100 AUD

International

  • New Zealand — $15 NZD flat rate, 4–8 business days
  • Other countries — coming soon

RETURNS & EXCHANGES

We stand behind everything we make. If something isn't right, we want to know.

Change of mind Unopened, unused products in original packaging can be returned within 30 days of purchase. Due to health and safety regulations, opened or partially used products are not eligible for a change-of-mind return.

Damaged or defective products If your order arrives damaged or defective, contact us within 15 days of delivery at orders@skolperformance.com.au. We'll assess and arrange a replacement or full refund, including return shipping costs where applicable.

How to lodge a return Email orders@skolperformance.com.au with your order number and a brief description of the issue. We'll respond within 1 business day with next steps.

Refunds Refunds are processed to your original payment method once the return is received and inspected. Store credit is available if preferred. Original shipping fees are non-refundable unless the return is due to our error.


QUESTIONS?

Reach us at orders@skolperformance.com.au — we're a small Aussie team and we actually read every email.